Do you know how your foster volunteers feel about their work with your organization? Looking for ways to retain current foster caregivers? Want to develop stronger customer service for your foster caregivers?
If you answered yes to any of these questions, the Foster Assessment System Tool, or FAST-15 for short, is for YOU!
“Foster volunteers are so critical to our ability to save and better animal lives. Happy and engaged foster volunteers translates to happy and healthy animals,” explains Dr. Steven Rogelberg, PhD and designer of the tool at UNC Charlotte. “Fast-15 is an easy to use tool, built for a busy animal foster program, that allows us to make informed choices on how to improve the volunteer experience.”
So how exactly does it work?
The FAST-15 is a free automated survey tool to assess engagement and satisfaction of current foster volunteers. By surveying your foster volunteers this tool will help you identify your strengths and make recommendations for improvement.
Organizations with foster volunteers (a minimum of 10 volunteers) are encouraged to apply. Once approved, you will receive a survey link which your Foster Care Manager/Coordinator can send to your foster care volunteers. (Learn more about that process.)
Rogelberg continued, “We can save more animals to the extent that our foster volunteers are engaged, not burning out, and are driven to continue. Fast-15 is our custom tool to better understand how to make our foster programs the best they can be.”