Providing excellent customer service at your animal shelter or rescue organization is a vital component of keeping pets and people together. The impact that customer service has on our communities is vast, and whether or not that service is great or poor, can affect your organization. “Customer Service for Animal Shelters” is now available in… Learn More
At a time when animal shelter intake is up, this post on long stay pets is as relevant as ever. This was originally posted in March 2022. Since winning the Get ‘em Home Challenge in 2018, Jacksonville Humane Society (JHS) continues to innovate, whittling days off the average length of shelter stays for both dogs… Learn More
Getting to the animal shelter for help isn’t always easy. Time, transportation or proximity to the shelter can be huge barriers. Throw in COVID-19 restrictions to the mix, and it could be nearly impossible to seek assistance. Which is why using this Human Animal Support Services Remote Customer Service toolkit can work to your organization’s… Learn More
When it comes to losing or finding an animal, there’s nothing more frustrating than not knowing how to get it home quickly. An animal shelter’s website is often the first place people search, so it’s important that yours provides the correct tips and information. So, what makes a great lost and found website (or page)… Learn More
One thing that has been reinforced during COVID-19, is how powerful the transformational love of a pet is, especially during tough times. Animal welfare organizations all across the nation are shifting to a more community-centric model of animal sheltering. LifeLine Animal Project in Atlanta, GA, has focused on providing solutions to the community to help… Learn More
As ‘COVID fatigue’ sets in for many, it is increasingly important to continue the proactive planning and preventative measures that the animal welfare industry has taken over the past months. With eviction protections beginning to expire across the country, your organization may be bracing itself for a surge in displacement of pets. Below are some… Learn More
Often times, when a pet owner is looking to surrender their pet to a shelter or rescue organization, they are under stress. And most likely, it’s a problem they have been dealing with for a long time and they don’t feel they can solve it. In this new Maddie’s University course, Keeping Pets in Homes, you… Learn More
The phrase “customer service” doesn’t always roll off the tongue of people in animal adoption circles. The people we interact with are adopters, not customers, and the pets in our care aren’t a product or service, but living beings. Right? Of course that’s true. But it doesn’t mean we can’t serve pets better, and save… Learn More