How to keep pets in homes and out of shelters

Often times, when a pet owner is looking to surrender their pet to a shelter or rescue organization, they are under stress. And most likely, it’s a problem they have been dealing with for a long time and they don’t feel they can solve it. In this new Maddie’s University course, Keeping Pets in Homes,¬†you… Learn More

Defining ‘customer service’ in animal shelters and rescue groups

The phrase “customer service” doesn’t always roll off the tongue of people in animal adoption circles. The people we interact with are adopters, not customers, and the pets in our care aren’t a product or service, but living beings. Right? Of course that’s true. But it doesn’t mean we can’t serve pets better, and save… Learn More