Happy #MaddieMonday! Below are some highlights you may have missed.

How one shelter is using data and transport to save more lives
In 2017 when the Charlottesville-Albemarle SPCA (CASPCA) began to consider regularly transporting pets in from other areas, they started by looking at the data. “I knew I wanted to reach shelters where the transports would have a real impact – shelters that wanted to increase their lifesaving but needed help,” says Angie Gunter, CASPCA’s Executive… Learn More

Headed to the American Pets Alive! Conference? Say hi to our Maddie’s Fund crew at these sessions
If you’re headed to beautiful Austin, TX for the American Pets Alive! Conference, we have a strong Maddie’s Fund^® showing and we hope you will seek us out! Our busiest of the bunch, Foster Specialist Kelly Duer will be participating in four panels or roundtables. If you’re looking to really up your foster game and make… Learn More

Maddie’s^® Pet Forum Featured Topics:
Sponsors: Where and how to find them! Join the discussion
Want to learn more about cat behavior? Attend the online behavior day for cats on February 8th presented by Community Cats Podcast to learn about all things cat handling, cat scratching, litter box issues and more! Join the discussion

Featured Throwback: Defining ‘customer service’ in animal shelters and rescue groups
The phrase “customer service” doesn’t always roll off the tongue of people in animal adoption circles. The people we interact with are adopters, not customers, and the pets in our care aren’t a product or service, but living beings. Right? Of course that’s true. But it doesn’t mean we can’t serve pets better, and save more of them, by incorporating the principles and practices of stellar customer service into our adoption processes. Learn More

Want to increase lifesaving?
Connect with us at Maddie’s^® Pet Forum, use Maddie’s^® Shelter Compass tool to increase lifesaving success and take advantage of free online training with Maddie’s^® University!